Everything you need, without the legal maze.
Browse the full policies below, or open any policy on its own page.
Shipping & Delivery
When your order leaves us, delivery expectations, and tracking.
Returns & Refunds
What to do when an order arrives damaged, incorrect, or needs attention.
Privacy
How information is collected, used, protected, and managed.
Terms
The terms that govern use of the site and purchases with TTF.
Fresh Sea Moss deserves thoughtful delivery.
Review the current Shipping & Delivery policy below.
Shipping & Delivery
Free shipping
Free standard shipping is available on qualifying U.S. orders with a merchandise subtotal of $100 or more before discounts. Final shipping eligibility is confirmed in cart and checkout.
Order processing
Orders are prepared within 3–5 business days and ship Monday through Wednesday.
Delivery timing
Once an order is handed to the carrier, delivery typically takes 3–5 business days. Tracking information is sent once the package has been handed to the carrier.
Fresh and perishable products
Sea Moss Gel is a refrigerated, perishable product. Customers should review tracking updates and retrieve delivered packages promptly. If a shipment arrives damaged, spoiled, leaking, opened, or otherwise compromised, contact us under the claim windows in our Refunds & Order Resolution Policy.
Lost or undelivered orders
If an order is outside the stated delivery window, contact us so we can review carrier tracking. If the shipment is lost, undeliverable, or has had no carrier movement for 5 business days, we will arrange a replacement at no additional cost. If replacement cannot reasonably be fulfilled, we will issue a refund for the affected order.
931 Village Blvd Ste 905-489
West Palm Beach, FL 33409
Email: support@seamosstransformation.com
Phone: 561-449-8814
When something is not right, make the next step obvious.
Review the full Refunds & Order Resolution policy below.
Refunds & Order Resolution
We produce and ship fresh, perishable sea moss products. This policy explains what we cover, what we do not, and how to request help when an order has a legitimate product, shipping, or fulfillment issue.
What we do not refund
Because our products are perishable food items, we do not offer refunds based on personal preference or subjective dissatisfaction once an order has been delivered in good condition. This includes taste, texture, consistency or flavor, and situations where a customer did not experience an expected or desired result from using the product.
What we always make right
We stand behind the condition and accuracy of every order. We provide a refund, replacement, store credit, or another appropriate resolution when there is a legitimate issue with the product or our fulfillment of the order.
Changes and cancellations
Orders cannot be cancelled after they have been placed. Please review your items, quantities, shipping information, and order total carefully before completing checkout. The resolution paths in the full policy still apply when there is a legitimate product, shipping, or fulfillment issue.
931 Village Blvd Ste 905-489
West Palm Beach, FL 33409
Email: support@seamosstransformation.com
Phone: 561-449-8814
Your information should be handled with care.
Review the full Privacy Policy below.
Full Privacy Policy
931 Village Blvd Ste 905-489
West Palm Beach, FL 33409
Email: support@seamosstransformation.com
Phone: 561-449-8814
The rules of shopping with TTF, clearly housed in one place.
Our current Terms & Conditions apply to use of the TTF website and purchases made through our online store.
Terms & Conditions
The current TTF Terms cover website use, products and information, order acceptance, pricing and promotions, payment, shipping, refunds, cancellations, intellectual property, acceptable use, wellness information, third-party services, and contact information.
View the current TTF-specific Terms & Conditions for the full policy.
931 Village Blvd Ste 905-489
West Palm Beach, FL 33409
Email: support@seamosstransformation.com
Phone: 561-449-8814