Shipping & Delivery
Information about order processing, delivery, tracking, and shipping support for fresh and perishable Sea Moss products.
Free shipping
Free standard shipping is available on qualifying U.S. orders with a merchandise subtotal of $100 or more before discounts. Final shipping eligibility is confirmed in cart and checkout.
Order processing
Orders are prepared for shipment as quickly as possible. Because we sell fresh and perishable products, handling times can vary based on order volume, product availability, and fulfillment requirements.
Delivery timing
Delivery dates and transit times are estimates and may be affected by carrier delays, weather, destination, order volume, and other factors outside our direct control. Tracking information is provided when available so customers can follow the shipment.
Fresh and perishable products
Sea Moss Gel is a refrigerated, perishable product. Customers should review tracking updates and retrieve delivered packages promptly. If a shipment arrives damaged, spoiled, leaking, opened, or otherwise compromised, contact us under the claim windows in our Refunds & Order Resolution Policy.
Shipping address
Customers are responsible for providing a complete and accurate shipping address. If you notice an address issue, contact us as soon as possible. Changes may be possible before an order enters production or is handed to the carrier.
Lost or undelivered orders
If tracking indicates an order was lost, undeliverable, or not delivered, contact us within 14 days of the carrier’s last tracking scan so our team can review the shipment and determine the appropriate resolution.
International shipping
We do not currently offer international shipping unless a destination is specifically made available during checkout.
Contact us
The Transformation Factory
931 Village Blvd Ste 905-489
West Palm Beach, FL 33409
Email: support@seamosstransformation.com
Phone: 561-449-8814